Do all the baskets include personalized wine label? Yes. Make sure that you pick the label number and indicate the label message. Also, we can include a Photo Art gift card with the gift baskets. These cards have been specially designed and created for Wine Etc.®

I have more than 10 recipients on my order, can I still use your web site? Yes. You can either send the recipients names and addresses via email at wineetc@wineetc.com

Can I substitute an item in the basket? We can make substitutions if you order 25 or more of the same basket. In case there instances when we are out of a particular item in a gift basket, we will replace that item with one of equal or greater value at no extra charge. All wine vintage dates are subject to change due to availability.

If I place an order, how will my baskets be shipped? Your order will be shipped within 24-48 hours after you place the order. We ship via FedEx or DHL. Most deliveries arrive within 5 business days. We can have your gift delivered the next business day. Orders must be placed by 1:30 pm pacific standard time to ship the same day.

Can you customize a basket? We can customize orders of 25 or more of the same type of basket.

What are your hours of operation? We are available Monday - Friday 10:00 am to 5:30pm PST to take your call. During the holidays (November 26 - December 31) we are available 10:00am to 9:00 pm PST, 7 days a week for orders.

Do you offer shipping insurance? All gifts are insured against loss and damage during shipping at no extra cost to you!

Do you ship to P.O. Boxes and Alaska and Hawaii? No, we do not ship to P.O. Boxes. We ship to Hawaii (two days only) and Alaska.

Why do you need my recipient's phone number? The carrier must have the recipient's phone number. We will not contact your gift recipients via phone unless we are having problems with delivery.

What forms of payment does Wine Etc.® accept? We accept all major credit cards; money orders, personal checks and we do offer invoicing on all pre-approved accounts (minimum $1,500 first order). Terms are net 30 days from date of shipment.

What is your guarantee policy? We guarantee the timely arrival of your gifts in perfect condition. If you or your recipient are not 100% satisfied, simply return the item for replacement or a prompt refund.

How long does it take to establish credit with your company? It takes 1 business days for credit approval.

Do you collect sales tax? California State law requires us to collect sales tax on all items delivered within the state of California.

How long will the gourmet foods in my gift basket stay fresh? We carry the best quality products available. All items are sealed and are best if consumed within 6 to 9 months.

Are the bottles of wine the size of a regular bottle of wine? Yes - all baskets containing wine are standard 750 ML bottles. Unless otherwise indicated in the basket description.